You can track and access your support requests by clicking your profile icon on the upper-right side of any Help Center page, and then click My activities.
if you can't see my activities section you need to login into the support account.
In the My activities section, filter your requests by status, search through, and click to see more details.
You can update any existing support request that is not closed with a comment.
You can also add CCs (if enabled in the Help Center) to an existing support request. And if you belong to multiple organizations, you can also change the organization for a support request when you view it in Help Center.
To update an existing support request
- Click your profile icon on the upper-right side of any Help Center page, and then click My activities.
By default, the My Activities page displays all requests that you have submitted.
- Click the link for the request you want to update.
- Add a comment to update the request.
- Click Submit.