Our team is happy to work with you and try to push the landlord for your requests, and issues. However, holding rents is not lawful for any maintenance and requests. Withholding or delaying rents also puts you at risk of default in our system that can affect your credit in the country.
If you have any concerns please raise your ticket here. You can also track the status of the ticket as you sign in to the support portal using the email you used to raise a request.